Cancellation & Refund Policy

Curora is provided by ALGO IT SOLUTIONS LIMITED (“we”, “us”). Every organisation starts on the Free plan, which costs nothing. Larger plans are arranged directly with us and billed as agreed in writing; this policy covers those paid plans. It forms part of our Terms of Service. The Curora mobile app is free and has no purchases in it.

Free plan. The Free plan costs nothing and has no contract. You can stop using it at any time, and an organisation administrator can delete the organisation and its data from Settings → Profile → Delete account.

Paid plans. Larger plans are arranged directly with us. To cancel one, the organisation administrator emails support@curora.co.uk from their registered email address. We confirm every cancellation by email.

When it takes effect. Unless we agreed otherwise in writing, cancellation stops the plan from renewing. You keep full access until the end of the period you have already paid for, and no further payments are taken after that.

Your data after cancellation. Before your access ends you can download your audits (for example as PDF). After that we delete or return your organisation’s data within a reasonable period, as described in our Privacy Policy, unless the law requires us to keep it longer.

Cancellation by us. We may suspend or end a plan if payment fails and is not resolved, or if these terms are seriously breached. Where we end a paid plan without such a reason, we refund the unused part of any prepaid period.

The Free plan is never charged, so refunds only apply to paid plans. Paid plans are billed in advance, as agreed in writing. Payments for a period that has started are generally non-refundable, and we do not give refunds for partly used periods or for unused accounts.

When we always refund in full:

• you were charged by mistake, charged twice, or charged after a cancellation that had taken effect;
• we could not provide the service for reasons within our control and could not fix it within a reasonable time.

How to request a refund. Email support@curora.co.uk within 30 days of the payment, with your organisation name and the date and amount of the charge. We acknowledge requests within 2 working days and give a decision within 7 working days. Approved refunds are made to the original payment method within 5–7 working days of approval; your bank may take a few more days to show it.

Nothing in this policy affects any rights you have under the consumer or other laws that apply to you.

For any question or complaint about billing, cancellations or refunds, contact our grievance officer:

Salman, ALGO IT SOLUTIONS LIMITED
Email: support@curora.co.uk
Phone: +91 88483 88095

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receiving them.